ResTech Services Career Opportunities

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ResTech Services is currently recruiting the following:

Network Engineer
Customer Support Representative

Network Engineer

ResTech Services is looking for a Network Engineer to join our team. ResTech Services provides internet, phone and television services. To find out more about ResTech Services visit our website at www.ResTechServices.net.

The Network Engineer position is an integral part of the team, and the primary goal of this position is to ensure voice and data services are installed for maximum up time and performance, and to provide a high level of customer service to business customers and other customers that have been escalated through the Support department.

Duties and Responsibilities

  • Maintain and specify the equipment and software used in the ResTech Services network to ensure the highest possible up time and performance of voice and data services.
  • Maintain documentation and inventory, along with configuration information, for all deployed equipment.
  • Perform network installations, upgrades, and routine equipment maintenance as required, coordinating with the Manager and/or Director of Operations for scheduling and resource needs.
  • Perform duties as backup support for the help desk, handling escalations from customer service reps and backup answering incoming calls.
  • Be on call and respond to on a rotating basis for after-hours major outages or business customer outage emergencies.
  • Plan and make recommendations for system upgrades as required.
  • Assist with specifying IT needs of low voltage projects.
  • When interacting with customers and vendors, maintain a high level of customer service and ensure the customer is satisfied with the services you perform.
  • Conduct all business for the company as an ambassador of ResTech Services with integrity and in professional manner at all times.
  • Perform any other activities and duties as assigned by the Manager.

Physical Requirements

  • Must be able to remain in a stationary position 80% of the time.
  • At times, constantly move about office to perform administrative tasks for and deliver documents to other staff.
  • Constantly operate a computer and other office productivity machinery, such as, copy machine and computer printer.
  • Occasionally ascend/descend a ladder and some stooping, kneeling, crouching or crawling in order to perform installation tasks.
  • Able to identify issues at the worksite, i.e. networking servers are not over-heating and technology closets and work areas are clean, free of hazards, and safe.
  • Occasionally lift and carry items weighing up to 40 pounds between offices or work sites.
  • May frequently operate personal vehicle to travel between offices or work sites.

Education and Experience Qualifications

  • Associates or Bachelors Degree in computer science or related field.
  • Proficiency in Excel and Word.
  • Possess a valid driver’s license.
  • Proficiency in computer internet configuration and troubleshooting.
  • Proficiency in networking protocols, routing, Quality of Service, and network security.
  • Proficiency in Unix/Linux environments.
  • Proficiency in Bash, PHP, perl, ruby, or other higher level scripting and application development languages.
  • Proficiency in common network services such as Apache, Bind, MySQL, RADIUS, and others.
  • Proficiency in Asterisk phone systems and telephone networking via VoIP and TDM networks.
  • Excellent customer service skills.
  • Have a strong understanding of customer service concepts and ability to implement them.
  • Ability to design and implement networks.
  • Ability to oversee and effectively direct technical staff towards implementing and maintaining the network.

Benefits:

Health & Dental Insurance, Profit Sharing, Paid Time Off, Holiday Pay, Simple IRA, Tuition Assistance, Certification Program, and more.

To apply for this position submit a resume and cover letter and send to HR@ResTechServices.net. We are an Affirmative Action / Equal Opportunity Employer.


Customer Support Representative

ResTech Services is looking for a full or part time Technical Customer Support Representative to join our team. ResTech Services provides internet, phone and television service.

The Customer Support Representative position is an integral part of the team, and the primary goal of this position is to ensure the highest level of technical support and service are provided to customers for their voice, video, and data needs. The Customer Support Representative reports to the Support Manager. Wages will depend on experience and industry certifications.

Duties and Responsibilities

  • Answer all tech support calls in less than 3 rings unless already on another tech support call.
  • Perform basic troubleshooting on Internet, phone, and cable TV service calls.
  • Ticket each and every call according to the standards developed by the Support Department Manager.
  • Escalate network issues as required in the Standard Operating Procedures as developed by the Support Manager.
  • Handle all follow-up calls as directed by either the Service or Support Manager.
  • When interacting with customers maintain a high level of customer service and ensure the customer is satisfied with the services you perform.
  • Conduct all business for the company as an ambassador with integrity and in professional manner.
  • Perform any other activities and duties as assigned by the Support Manager and/or Director.

Skills and Qualifications

  • Basic understanding of Information Technology systems
  • Basic troubleshooting skills for internet connectivity
  • Basic troubleshooting skills for cable TV services
  • Basic troubleshooting skills for phone services
  • Basic knowledge of Linux, Mac, and Microsoft operating systems
  • Customer service skills
  • Good communication skills
  • Associates degree in IT Related field preferred
  • Industry certifications preferred (CompTIA A+, Network+ and Linux+; Digium DCAA and DCAP; Cisco CCENT and CCNA Routing and Switching)

Benefits

Health & Dental Insurance, Profit Sharing, Paid Time Off, Holiday Pay, Simple IRA, Tuition Assistance, Certification Awards Program, and more.

To apply for this position submit a resume and cover letter and send to HR@ResTechServices.net. We are an Affirmative Action / Equal Opportunity Employer.